Terms of service

Last Updated: August 26, 2026

These Terms of Service govern your use of venbafragrance.us and purchases made through VENBA FRAGRANCE.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service.

Website Use

You agree to use our website only for lawful purposes.

You may not:

Submit false or misleading information
Place fraudulent or abusive orders
Attempt unauthorized access to our systems
Interfere with website operation or security
Copy or misuse protected website content
Use our website or services for unlawful activities

Product Information

We make reasonable efforts to accurately display product names, descriptions, sizes, prices, photographs, and other relevant information.

Product packaging, bottles, labels, or presentation may change due to manufacturer updates. Minor packaging differences do not necessarily mean that a product is incorrect.

Customers are responsible for reviewing the product name, size, quantity, and other details before completing a purchase.

Orders and Payments

All orders are subject to:

Product availability
Payment authorization
Fraud screening
Pricing verification
Order acceptance
Shipping eligibility

We may refuse, place on hold, or cancel an order where reasonably necessary due to stock issues, payment problems, suspected fraud, pricing errors, inaccurate customer information, operational restrictions, or legal requirements.

If we cancel an order after payment has been successfully captured, the applicable amount will be refunded to the original payment method.

Pricing

Prices and promotional offers may change without prior notice.

If a pricing, technical, or listing error affects an order, we may cancel the affected transaction and issue an appropriate refund.

Shipping

Shipping is governed by our Shipping Policy.

Warehouse processing and courier delivery estimates are not guaranteed delivery dates unless a specific guarantee is expressly stated during checkout.

Cancellations

If an order has not entered processing or shipment, we may approve cancellation and issue a full refund.

Once an order has been processed, fulfilled, or shipped, cancellation is not guaranteed. The customer may need to receive the package and return the unopened product.

The customer is responsible for arranging and paying for the return shipping label.

A $20 per-order service, processing, handling, and restocking charge may be deducted from the approved refundable amount, except where prohibited by applicable law.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

No eligible refund will be processed until the returned product physically reaches VENBA FRAGRANCE and successfully passes inspection.

Opened, sprayed, tested, used, altered, or customer-damaged fragrances are not normally eligible for voluntary return or refund.

Damaged Items

Verified products that arrive damaged may qualify for a replacement. Our standard remedy for confirmed shipping damage is replacement only, except where applicable law requires another remedy.

Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the concern.

If a payment dispute is opened, we may provide relevant transaction, order, fulfillment, tracking, delivery, policy, return, and customer-communication records to the applicable payment provider.

Intellectual Property

Original website content, including written materials, graphics, photographs, layouts, logos, and branding, is protected by applicable intellectual-property laws.

Third-party product names, trademarks, and logos remain the property of their respective owners.

Third-Party Brands

References to third-party fragrance brands are used for product identification and informational purposes.

Unless expressly stated, such references do not imply sponsorship, endorsement, ownership, or affiliation between VENBA FRAGRANCE and the applicable brand owner.