Returns with product integrity in mind.
Because fragrance is a personal-use product, items must remain unopened, unused, and in their original sellable packaging to be eligible for return review. Opened, sprayed, used, or altered products cannot be accepted for change-of-mind returns.
Before returning anything
Contact us first through the Contact page or at support@venbafragrance.us with your order number and reason for the request. Unauthorized returns may not be accepted. Return shipping is generally the customer’s responsibility, and a refund is issued only after the returned item is received and inspected.
Damaged or incorrect arrival
If your item arrives damaged or you receive a different item from what was ordered, contact us promptly with clear photos of the product, packaging, and shipping label. Approved damaged-arrival cases are resolved with a replacement where available.
Any rights required by applicable law remain unaffected.