Privacy policy

Last Updated: August 26, 2026

This Privacy Policy explains how VENBA FRAGRANCE collects, uses, shares, and protects personal information when customers visit venbafragrance.us, place an order, subscribe to communications, or contact us.

Information We Collect

We may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction details
Payment confirmation information
Customer-support communications
IP address
Browser and device information
Website activity
Cookie and similar technology information

How We Use Information

We may use personal information to:

Process and fulfill orders
Verify and manage payments
Prevent and investigate fraud
Provide customer support
Send order confirmations
Provide shipping and tracking updates
Manage cancellations, approved returns, replacements, and refunds
Resolve payment disputes
Improve our website and services
Maintain business and transaction records
Comply with legal obligations
Send marketing communications where permitted

Payment Information

Payments may be processed through third-party payment providers.

VENBA FRAGRANCE does not generally directly store customers’ complete payment-card information.

Payment providers process information in accordance with their respective terms, privacy policies, and security standards.

Sharing Information

Necessary information may be shared with service providers involved in operating our business, including:

Payment processors
Shipping carriers
Fulfillment providers
Website-hosting providers
Fraud-prevention services
Analytics providers
Marketing providers
Customer-support systems
Professional advisers
Legal or government authorities where required

We do not sell personal information for monetary consideration.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate website features
Remember customer preferences
Analyze website traffic
Improve website performance
Prevent fraud
Measure advertising effectiveness
Personalize the shopping experience

Customers may manage cookies through their browser or device settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or messages.

Customers may unsubscribe using the unsubscribe option included in the marketing communication or by contacting us.

Transactional communications, including order confirmations, support messages, and shipping updates, may still be sent.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or electronic storage system can guarantee absolute security.

Data Retention

Information may be retained for as long as reasonably necessary to:

Complete transactions
Provide customer support
Prevent fraud
Resolve disputes
Maintain business records
Meet accounting, taxation, and legal obligations

Privacy Rights

Depending on applicable law and customer location, customers may have rights relating to access, correction, deletion, restriction, or other controls over their personal information.

We may request reasonable information to verify a customer’s identity before completing a privacy request.