Shipping policy

Last Updated: August 26, 2026

At VENBA FRAGRANCE, we work to process and dispatch customer orders accurately and efficiently.

Standard Shipping

Standard shipping is free unless a different shipping charge is clearly displayed during checkout.

Standard orders are generally processed and shipped from our warehouse within 3–5 business days.

This period refers to warehouse processing and dispatch only. Final courier delivery time is separate.

Express Shipping

Where Express Shipping is available, express orders are generally processed and shipped from our warehouse within 1–2 business days.

Courier transit time begins after the package has been handed to the carrier.

Express shipping does not guarantee delivery on a specific date unless a specific delivery guarantee is expressly displayed during checkout.

Courier Delivery Time

Once an order has been transferred to the courier, final delivery time depends on the shipping carrier.

Delivery may be affected by:

  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Carrier operational delays
  • Other circumstances outside our reasonable control

Tracking Information

Where available, tracking information will be provided after the order has been dispatched.

Tracking may take some time to update after a shipping label is created or after the package is accepted by the courier.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Returned Packages

If a package is returned because of an incorrect address, failed delivery, refusal, or another customer-related issue, additional shipping and handling charges may apply before the package can be shipped again.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Check the delivery location
  • Ask household members or neighbors
  • Review any delivery photograph or carrier notice
  • Contact the courier directly
  • Contact our support team with your order number

We will reasonably assist with available shipping information and carrier investigations.

Lost or Damaged Shipments

If an order appears to be lost or arrives damaged, contact our support team with the order number and supporting evidence.

Damaged-item claims may require photographs or videos of the product, shipping box, shipping label, and visible damage.

Contact Information

VENBA FRAGRANCE
12510 W. Airport Blvd. UNIT C01-B
Sugar Land, TX 77478
United States

Email: support@venbafragrance.us
Phone: +1 601 342 0260