Frequently asked questions
Are your fragrances authentic?
Yes. VENBA FRAGRANCE offers genuine fragrance products sourced through trusted supply channels. See our Authenticity Promise for details.
How can I track my order?
A tracking link is sent to the checkout email after dispatch. Carrier updates may take time to appear.
Can I cancel an order?
Contact us as soon as possible. If fulfillment has not started, we will review the request. Once an order has shipped, it cannot be cancelled in transit.
Can I return an opened fragrance?
Opened or used fragrance cannot be accepted for change-of-mind returns. Eligible returns must remain unopened, unused, and in original sellable packaging.
What if my order arrives damaged?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label so the case can be reviewed.
How do I contact VENBA FRAGRANCE?
Use the Contact page, email support@venbafragrance.us, or call +1 601 342 0260. Include your order number when asking about an existing purchase.